My Pantry Express has many locations across our service area to make receiving groceries convenient for our neighbors. Please note the address for this MPX distribution: 3849 Northridge Dr, Rockford, IL 61114 from 5pm - 7pm.
The van/truck will arrive by 5:30PM, please check in with a Food Bank representative by 5:30PM so we have ample time to set up for the food distribution to begin at 5:30PM.
How YOU will be helping at distribution:
- Volunteers will see our NIFB truck in the back portion of the parking lot on the garden center side.
- We will be distributing at the Rockford Walmart parking lot.
- Parking is available in the lot. Please park further away from the truck, so customers can conveniently park.
- Look for a My Pantry Express sign and a Northern Illinois Food Bank vehicle.
- Please remember, many of the folks who are picking up may be accessing services like this for the first time and we want to make this as much of a normal and pleasant experience for them to know we are here to help them.
- People may arrive earlier the start of the distribution time, but please DO NOT begin handing out orders until we are all set up and ready to go!
- This site will be a "drive-through" model, so families will be driving up to the designated pick-up area and are NOT expected to leave their cars. There may be people on foot who will just walk up, as well.
- As customers approach, we ask that you only ask them for their order # or their name, whichever one they are comfortable providing, NO DOCUMENTATION IS REQUIRED OR NEEDED FOR THEM TO PICK UP ORDERS (such as photo ID or a utility bill).
- Once we locate all the bags for their orders, we will have them initial our order pick-up sheet and help them load groceries into their vehicles. Please ask where they would like you to do that (trunk, back seat, etc).
REMINDERS:
- Please dress comfortably and suitable for the weather and be prepared to assist with lifting and/or carrying 30-40 lbs.
- Please remember to greet customers with a welcoming attitude! They may be nervous about coming to pick-up in the first place.
- Please make note of anything/everything as this is a new program, we would appreciate any feedback and suggestions from you.
- Volunteers MUST be at LEAST 12 years old with a chaperone (chaperone required for ages 12-15)
- Volunteers 16 years old and older may volunteer without a chaperone
If you have any questions or concerns, please contact a Volunteer Coordinator at 630-443-6910.
Thank you for considering volunteering your time to help our neighbors through My Pantry Express!
