My Pantry Express has many locations across our service area to make receiving groceries convenient for our neighbors. Please note the address for this MPX distribution: Chick Evans Field House Parking Lot - 1050 Lucinda Ave., DeKalb, IL 60115 4:30 - 6pm
The van/truck will arrive by 4:30PM, please check in with a Food Bank representative by 4:30PM so we have ample time to set up for the distribution to customers to begin at 5:00PM.
How YOU will be helping at distribution:
- Volunteers will see our NIFB truck in the back portion of the parking lot on the garden center side.
- We will be distributing at the Chick Evans Field House parking lot.
- Parking: Parking is available in the lot. Please park further away from the truck, so customers can conveniently park. Look for a My Pantry Express sign and a Northern Illinois Food Bank vehicle.
- Please remember, many of the folks who are picking up may be accessing services like this for the first time and we want to make this as much of a normal and pleasant experience for them to know we are here to help them.
- People may arrive earlier the start of the distribution time, but please DO NOT begin handing out orders until we are all set up and ready to go!
- This site will be a "drive-through" model, so families will be driving up to the designated pick-up area and are NOT expected to leave their cars. There may be people on foot who will just walk up, as well.
- As customers approach, we ask that you only ask them for their order # or their name, whichever one they are comfortable providing, NO DOCUMENTATION IS REQUIRED OR NEEDED FOR THEM TO PICK UP ORDERS (such as photo ID or a utility bill).
- Once we locate all the bags for their orders, we will help them load groceries into their vehicles. Please ask where they would like you to do that (trunk, back seat, etc).
REMINDERS:
- Please dress comfortably and suitable for the weather and be prepared to assist with lifting and/or carrying 30-40 lbs.
- Please remember to greet customers with a welcoming attitude! They may be nervous about coming to pick-up in the first place.
- Please make note of anything/everything as this is a new program, we would appreciate any feedback and suggestions from you.
- Volunteers MUST be at LEAST 12 years old with a chaperone (chaperone required for ages 12-15)
- Volunteers 16 years old and older may volunteer without a chaperone
If you have any questions or concerns, please contact a Volunteer Coordinator at 630-443-6910.
Thank you for considering volunteering your time and attention to our neighbors through My Pantry Express!
